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If you’ve ever wondered who to call when the sprinklers won’t stop running, or why you’re paying monthly dues when your street looks the same, you’re not alone.
HOA management can feel like a behind-the-scenes operation—but it impacts everything from how clean your common areas are to how smoothly your Board meetings run. Whether you’re a Board member or a homeowner, here’s a friendly breakdown of the questions we hear most often—plus real-life examples that might just sound familiar.
1. What does an HOA management company actually do?
In simple terms: we help make the Board’s decisions happen. We’re not the boss—we’re the team that keeps things moving.
Example: Let’s say the Board votes to replace the community fencing. We find the contractors, get the bids, communicate timelines to homeowners, and make sure the work gets done right.
2. Is the management company in charge of the HOA?
Nope—we don’t call the shots. The HOA Board, made up of elected homeowners, makes the decisions. We just handle the logistics and offer advice based on experience.
Example: If homeowners want new playground equipment, the Board decides if and when it happens. We take care of permits, vendors, and updates along the way.
3. Who should I contact—management or the Board?
Start with us (your management team)! We can usually help right away or point you in the right direction.
Example: Noticed a broken light in the parking lot? We’ll file the work order. Wondering why your dues went up? We’ll explain the new budget or connect you with the Treasurer.
4. How do I report a maintenance issue?
Easy—call, email, or use your community’s online portal. Include the what, where, and when if possible.
Example: Instead of “something’s wrong with the sprinklers,” try “Zone 3 near Building 6 has water running nonstop since yesterday morning.”
5. Why do I have to pay HOA dues?
Your dues fund everything that keeps your community livable and beautiful—landscaping, lighting, insurance, repairs, and savings for future projects.
Example: That freshly painted clubhouse? It didn’t just magically stay clean—your dues helped pay for upkeep and repainting last spring.
6. Can the management company enforce HOA rules?
We help carry out the Board’s enforcement policies, but we don’t make the rules. We’re here to help keep things fair and consistent.
Example: If a homeowner parks in a red zone, we send a notice (based on the rules the Board approved). We don’t fine people randomly—everything is based on your community’s governing documents.
7. How can I get more involved?
Show up, speak up, or volunteer! HOAs work best when people participate.
Example: One homeowner started by attending meetings—and now chairs the landscaping committee. Another joined a short-term event group to help plan a holiday social. It all starts with showing interest.
8. What happens if I miss a payment?
We get it—life happens. If you’re having trouble, talk to us early. We can often work something out before late fees kick in.
Example: A homeowner who was out of work gave us a quick heads-up and set up a payment plan instead of facing collections. Communication is key.
9. Who chooses the vendors?
Usually, the Board chooses the vendor based on multiple bids—and we help gather those bids and offer our recommendations.
Example: Need a new roof for the clubhouse? We’ll collect at least three proposals, check references, and present everything for the Board to review.
10. How often are HOA meetings held?
Most Boards meet monthly or quarterly, with one annual meeting for all homeowners. Keep an eye on notices—they’re always sent in advance.
Example: Even if you can’t make every meeting, reading the minutes or showing up once a quarter keeps you in the loop and lets you voice concerns early.
Still have questions? Let’s talk. Grayson Community Management is just a call or message away.