ABOUT GRAYSON COMMUNITY MANAGEMENT

At GraysonCM (GCM), we are committed to the idea of developing great communities. With each we manage, we are proud to have built long lasting relationships.

We also have an outstanding reputation within the industry and set the Homeowners Association Management bar high, while making sure our staff is applying best practices from Davis-Stirling and other Management Association standards. We are pleased to have an opportunity to succeed in accomplishing our client’s goals, and look forward to continued success within the management space.

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GraysonCM

Premier HOA Management
Since 2003

Offices & Locations

Our offices across the Bay Area: San Jose, Sacramento, San Francisco, Napa, Sonoma, and San Mateo

THE GCM ADVANTAGE GUARANTEE EDGE

We believe we can provide a higher level of service than other Management Companies for several reasons:

We dedicate ourselves to superior customer service by answering homeowner calls directly and providing guaranteed response within 24 hours but usually same day. Of course, emergency issues are responded to immediately 24/7.
Our experienced construction background provides excellent support for major construction projects including Construction Defect Litigation, reconstruction, painting, roofing and much more.
We utilize the latest and best technologies to deliver quality service in efficient and cost-effective means. We are a 100% paperless office.
We are “connected” to your community and back that up with comprehensive regular property inspections. These are conducted by a dedicated staff member who has a keen eye for maintenance issues and homeowner violations. We provide a detailed written report with photographs after each visit.
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FAQs

We are here to help you with any questions you may have

Our Staff has over 25 years of combined experience managing Homeowners Associations and Commercial Property.

GCM currently manages 50 Homeowner Associations.

GCM completes property walkthroughs which include inspection report with photos, obtains reports from homeowners, information provided by Board Member and notations from vendors while onsite.  GCM uses this information to send letters to homeowners in violation of the Association’s CC&Rs.

GCM is happy to work with your Association’s preferred vendors unless otherwise directed by the Board of Directors.



GCM utilizes Heritage Bank’s Lock Box service for processing assessment payments to ensure prompt and secure deposits. Accounts Payable is processed in house to ensure that payments are made in a timely manner to vendors and to prevent double payments. Reserve account payments require two Board members’ signatures. GCM’s in house CPA prepares quarterly financials in accordance with GAAP accounting standards.

GCM has a 24-hour customer service department where the caller will receive a live associate. Each call is logged and sent to the association manager and operations manager to address. GCM also has an email address for all non-emergency reports that is monitored during normal business hours and homeowners can expect a response within 24 hours.

GCM can easily email the Board of Directors when a matter arises requiring attention or notification. In addition, an action item list is utilized and update regularly.

GCM managers receive emails on through Outlook as well as on their smart phones to be kept abreast on all matters and to be able to forward matters to the Board of Directors via email. Voicemails left for managers are alerted through an email as well to ensure a prompt response.

GCM takes direction from the Board of Directors and committee members on what projects to address. We will obtain proposal(s) from vendors for the Board of Directors and/or committee members to review and approve. We understand the Board members are volunteers and rely on GCM to address day to day matters pertaining to the association.