GCM – Grayson Community Management

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Website Privacy Policy and Terms

Privacy Policy

1. Introduction

Welcome to Grayson Community Management (“Grayson,” “we,” “us,” or “our”). We operate https://www.graysoncm.com (the “Service”).

This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you use our Service.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy and our Terms of Use.

2. Definitions

Service means the website and any related pages or features we operate.

Personal Data means information that identifies, relates to, describes, or can reasonably be linked to an individual.

Usage Data means information collected automatically by the Service or its infrastructure (for example, device type, browser, pages visited, and time on page).

Cookies are small files stored on your device that help operate, secure, and analyze the Service.

Service Provider means a third-party company or individual that processes data on our behalf.

User or you means the individual using the Service.

3. Scope

This Policy applies to our website and any forms, requests, or payment features available through it.

It does not apply to offline activities or third-party websites we may link to.

4. Information We Collect

4.1 Contact Information

Name, email address, phone number, and mailing address you voluntarily provide when contacting us or submitting a form.

4.2 Usage Data

IP address, browser type, device type, operating system, pages visited, time on page, and referring URLs.

4.3 Location Data

Approximate location derived from your IP address. We do not collect precise GPS location through the Service.

4.4 Cookies and Similar Technologies

  • Strictly necessary cookies
  • Functional cookies
  • Performance and analytics cookies
  • Advertising cookies

4.5 Payments

If you make a payment through our Service, payment card data is processed directly by third-party payment processors. We do not store full payment card numbers. Payment processors are PCI-DSS compliant and process data under their own privacy policies.

5. How We Use Personal Data

  • Provide, operate, and maintain the Service
  • Communicate with you and respond to inquiries
  • Process transactions and payments
  • Improve the Service and develop new features
  • Perform analytics, security monitoring, and fraud prevention
  • Send marketing communications if you opt in (you may unsubscribe at any time)
  • Comply with applicable laws and enforce our Terms

6. Retention of Data

We retain Personal Data only as long as necessary for the purposes described in this Policy and to satisfy legal or compliance obligations.

  • Contact inquiries: up to 24 months
  • Website analytics data: up to 26 months
  • Transaction and payment records: 7 years
  • Server logs and security records: up to 12 months

After applicable retention periods expire, data is securely deleted or anonymized. Please note that we may retain certain information as required or permitted by applicable law, despite a deletion request.

7. Disclosure of Data

7.1 Service Providers

We share data with vendors providing hosting, analytics, advertising, payment processing, communications, and related services under contracts requiring confidentiality and security safeguards.

7.2 Analytics and Advertising Partners

We use third-party analytics and advertising tools that may receive identifiers (such as IP address and cookie identifiers) and information about your interaction with the Service.

Certain disclosures for cross-context behavioral advertising may be considered “sharing” under California law.

7.3 Legal Compliance

We may disclose information to comply with law or legal process, or to protect rights and safety.

7.4 Business Transfers

If we are involved in a merger, acquisition, restructuring, or asset sale, your information may be transferred as part of that transaction.

7.5 With Your Consent

We may share Personal Data when you request or authorize us to do so.

8. Cookies and Tracking Technologies

You may manage cookie preferences through our consent tool or adjust your browser settings.

If you disable certain cookies, some features of the Service may not function properly.

Users may control tracking preferences through our opt-out rights tool described below.

9. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect Personal Data. However, no method of transmission or storage is completely secure.

10. Your Privacy Rights (U.S.)

Depending on your state of residence, you may have rights to access, delete, correct, or opt out of certain uses of your Personal Data.

To exercise your rights, email helpdesk@graysoncm.com or use the “Do Not Sell or Share My Personal Information” link on our website.

11. California Privacy Rights (CCPA/CPRA)

California residents have rights to:

  • Know what Personal Data we collect, use, and disclose
  • Delete Personal Data (subject to exceptions)
  • Correct inaccurate Personal Data
  • Opt out of sale or sharing of Personal Data
  • Limit use of sensitive personal information (if applicable)
  • Non-discrimination for exercising rights

We do not sell Personal Data for monetary compensation. However, certain advertising practices may constitute “sharing” under California law.

You may opt out by clicking the “Do Not Sell or Share My Personal Information” link upon your visit or by emailing helpdesk@graysoncm.com.

12. CalOPPA Compliance

Our Privacy Policy link is accessible from our website. Users may visit the website without submitting Personal Data.

Users may request corrections by contacting helpdesk@graysoncm.com.

13. Children’s Privacy

Our Service is not directed to children under 13. We do not knowingly collect Personal Data from children under 13.

14. Third-Party Links

We are not responsible for the privacy practices of third-party websites linked from our Service.

15. Changes to This Policy

We may update this Policy from time to time. Material changes will be posted before becoming effective.

16. Contact Us

For privacy-related questions or requests:
helpdesk@graysoncm.com

Terms of Use

These Terms of Use (“Terms”) govern your access to and use of the website located at https://www.graysoncm.com (the “Service”), operated by Grayson Community Management (“Grayson,” “we,” “us,” or “our”).

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old to use this Service. By using the Service, you represent that you are at least 18 years of age and legally capable of entering into these Terms.

2. Use of the Service

You agree to use the Service only for lawful purposes and in accordance with these Terms.

  • Do not violate any applicable law or regulation
  • Do not infringe upon the rights of others
  • Do not attempt to gain unauthorized access to the Service or its systems
  • Do not interfere with the operation or security of the Service
  • Do not transmit malicious code or harmful content

We reserve the right to suspend or terminate access if we believe these Terms have been violated.

3. User Submissions

If you submit information through forms or service requests:

  • You confirm the information is accurate and not misleading
  • You grant us the right to use the information to respond to your request
  • You remain responsible for the content you submit

Submission of information is governed by our Privacy Policy.

4. Payments

If payments are available through the Service:

  • You agree to provide accurate billing information
  • Payments are processed by third-party payment providers
  • We do not store full payment card numbers

We reserve the right to refuse or cancel transactions where permitted by law. Fees, if applicable, are subject to change without notice.

5. Intellectual Property

All content on the Service, including text, graphics, logos, design, layout, and software, is owned by or licensed to Grayson and protected by applicable intellectual property laws.

You may use the Service for personal, informational purposes only. You may not:

  • Copy, reproduce, distribute, or modify content
  • Use content for commercial purposes without written permission

6. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for third-party content, policies, or practices. Accessing such websites is at your own risk.

7. Disclaimer of Warranties

The Service is provided “as is” and “as available.”

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement

We do not guarantee that:

  • The Service will be uninterrupted or error-free
  • The Service will be secure or free of viruses
  • Any information provided is complete, accurate, or current

8. Information Accuracy and Updates

While we strive for accuracy, the information on this Service is provided for general informational purposes only. Laws, regulations, industry standards, pricing, and service offerings may change over time.

Grayson Community Management does not warrant that any information is current, complete, or applicable to your specific situation. You should not rely solely on information presented on the Service when making personal, organizational, financial, or legal decisions. For specific account balances, governing documents, or current information, please verify directly with your Community Manager.

9. Limitation of Liability

To the fullest extent permitted by law, Grayson shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service.

Our total liability for any claim relating to the Service shall not exceed the amount you paid us, if any, in the twelve (12) months preceding the claim.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

10. Indemnification

You agree to defend, indemnify, and hold harmless Grayson and its affiliates, officers, employees, and agents from claims, damages, liabilities, and expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another

11. Privacy

Your use of the Service is also governed by our Privacy Policy.

12. Modifications to the Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice.

13. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

15. Dispute Resolution

Disputes arising from these Terms shall first be addressed through good-faith negotiation. If not resolved informally, disputes shall be resolved in the state or federal courts located in Santa Clara County, California.

16. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force.

17. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement regarding use of the Service.

18. Contact Information

For questions regarding these Terms:
helpdesk@graysoncm.com