1. Introduction
Welcome to Grayson Community Management (“Grayson”, “we”, “us”, or “our”). We operate https://www.graysoncm.com (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you use our Service.
By using the Service, you agree to the collection and use of information in accordance with this Policy and our Terms and Conditions.
2. Definitions
“Service” means the https://www.graysoncm.com website and any related pages or features we operate.
“Personal Data” means information that identifies, relates to, describes, or can reasonably be linked to an individual.
“Usage Data” means information collected automatically by the Service or its infrastructure (for example, device type, browser, pages visited, and time on page).
“Cookies” are small files stored on your device that help operate, secure, and analyze the Service.
“Service Provider” means a third-party company or individual that processes data on our behalf (for example, hosting, analytics, or marketing providers).
“User” or “you” means the individual using the Service and the subject of Personal Data.
3. Scope
This Policy applies to our website and any forms, requests, or payment features available through it. It does not apply to offline activities or third-party websites we may link to.
4. Information We Collect
We collect the following types of information, depending on how you interact with our Service:
4.1. Contact Information: name, email address, phone number, and mailing address you voluntarily provide when contacting us or submitting a form.
4.2. Usage Data: IP address, browser type, device type, operating system, pages visited, time on page, and referring URLs.
4.3. Location Data: approximate location derived from your IP address or, if enabled, device-level location. You can disable this in your browser or device settings.
4.4. Cookies and Similar Technologies: we use strictly necessary, functional, performance, and advertising cookies to operate and improve our Service. On your first visit, you can choose which categories of cookies to accept. You can later manage or delete cookies using your browser’s settings and cache controls.
4.5. Payments: if you make a payment through our Service, payment card data is handled by our payment processors. We do not store full card numbers. Payment processors are PCI-DSS compliant and process data under their own privacy policies.
5. How We Use Personal Data
We use Personal Data to:
5.1. Provide, operate, and maintain our Service.
5.2. Communicate with you and respond to inquiries.
5.3. Process transactions and payments.
5.4. Improve the Service and develop new features.
5.5. Perform analytics, security monitoring, and fraud prevention.
5.6. Send updates or marketing messages if you have opted in. You may unsubscribe at any time.
5.7. Comply with applicable laws and enforce our Terms and Conditions.
6. Retention of Data
We retain Personal Data only as long as necessary for the purposes described in this Policy and to meet legal or contractual obligations. We follow industry-standard retention practices:
- Contact inquiries: up to 24 months
- Website analytics (Google Analytics, LinkedIn Insight Tag): up to 26 months
- Transaction and payment records: 7 years (for accounting and compliance)
- Server logs and security records: up to 12 months
These durations align with standard configurations used by analytics providers and legal recordkeeping requirements. After these periods, data is securely deleted or anonymized.
7. Disclosure of Data
We may share Personal Data as follows:
7.1. With Service Providers: such as hosting, analytics, advertising, payment, and communication vendors under contracts that require confidentiality and security.
7.2. Analytics and Advertising Partners: We share limited identifiers and internet activity information with Google Analytics, Meta (Facebook), and LinkedIn for analytics, measurement, and advertising purposes. Under California law, this may be considered “sharing.”
7.3. For Legal Reasons: to comply with law, regulation, or legal process, or to protect the rights, property, or safety of Grayson, users, or others.
7.4. Business Transfers: if we are involved in a merger, acquisition, or asset sale, your information may be transferred with continued protection.
7.5. With Your Consent: when you request or approve sharing your data.
8. Cookies and Tracking
We use cookies and similar tracking technologies to operate and improve the Service. You can instruct your browser to refuse cookies or alert you when cookies are sent. Some parts of the Service may not function properly without cookies.
Do Not Track: We honor Do Not Track (DNT) browser signals. When your browser sends a DNT signal, we do not track, place cookies, or use advertising identifiers that monitor your browsing activity.
9. Security
We use commercially reasonable administrative, technical, and physical safeguards to protect Personal Data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights (U.S.)
Depending on your state of residence, you may have certain rights regarding your Personal Data, including the right to access, delete, or opt out of certain data uses. To exercise these rights, email helpdesk@graysoncm.com. We will verify your identity before responding to your request.
11. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- The right to know what Personal Data we collect, use, and disclose.
- The right to delete Personal Data, subject to certain exceptions.
- The right to correct inaccurate Personal Data.
- The right to opt out of the sharing of Personal Data for cross-context behavioral advertising.
- The right to limit the use of sensitive Personal Information.
- The right not to be discriminated against for exercising these rights.
We do not sell Personal Data. However, we share identifiers and internet activity information with analytics and advertising partners such as Google Analytics, Meta (Facebook), and LinkedIn for measurement and advertising purposes. Under California law, this may be considered “sharing.”
You can opt out of such sharing at any time by emailing helpdesk@graysoncm.com. We do not maintain a “Do Not Sell or Share My Personal Information” link because we do not sell personal data.
12. CalOPPA Compliance
Our Privacy Policy link contains the word “Privacy” and is easily accessible from our home page. Users can visit our site anonymously. We will post any changes to this Policy on this page and update the effective date above. Users can correct or update their Personal Data by emailing helpdesk@graysoncm.com.
13. Children’s Privacy
Our Service is not directed toward individuals under 18. We do not knowingly collect Personal Data from children under 13. If you believe we have inadvertently collected such data, contact helpdesk@graysoncm.com so we can delete it.
14. Third-Party Links
The Service may contain links to third-party websites not operated by us. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
15. Changes to This Policy
We may update this Policy from time to time. If material changes occur, we will post a notice on our website before the new version becomes effective. The updated Policy will include a new effective date.
16. Contact Us
For questions or privacy requests, contact us at helpdesk@graysoncm.com.
17. Additional Disclosures
Opt-Out of Sharing: We do not sell personal information. To opt out of sharing your data with analytics or advertising partners, email helpdesk@graysoncm.com.
Cookie Preferences: On your first visit, you may choose which cookie categories to accept. Afterward, you can manage cookies through your browser settings and cache controls.
Verification: We verify identity for data requests by confirming the requester’s email and may request additional information as permitted by law.
Last updated: October 31, 2025